• Advertised prices are in Australian dollars and include GST. Typographical errors may occur, in which we shall make best endeavour to rectify, but are not responsible for.
  • No information on this website regarding any product or service available for purchase constitutes a warranty or promise in respect to those products.
  • We make every effort to display the products and colours as accurately as possible. However as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
  • We will not be held responsible for any damage to any products after delivery.
  • As an authorised reseller of these products, we uphold and can assist with the manufacturer’s warranty procedures in the event of a covered issue on an item still under warranty.
  • If a refund is warranted, you will only be able to be refunded via the method in which you paid. Please note all special orders coming from overseas cannot be refunded once orders are placed. All items must be returned, any cost involved is customer’s responsibility.
  • Promises of “Fast Delivery” relate to less that 5 business days for an order to be processed and shipped. Actual delivery times may vary in each case and are the responsibility of the courier service employed.
  • Gift Certificates are redeemable only online at premiumsound.com.au are not redeemable for cash, and are non-refundable. Purchases exceeding available balance require the difference to be paid by another method.
  • Pre-Orders are secured with full payment. As well as securing your order for day one, our Preorder Guarantee means that if there is a price drop or sale before launch, you will be reimbursed the difference. 
  • By using this website you show that you agree to all the above conditions.
  • You agree to submit to the exclusive jurisdiction of the courts of Australia in the event of any dispute in relation to the use of this site.


  • Delivery in 3 or more business days after posting
  • Covers all of Australia.
  • No “Authority to Leave”:
    • We do not allow “Authority to Leave” for any deliveries, due to the high value nature of the products we sell.
    • If parcel is unable to be delivered courier will leave a card with information about making another delivery attempt later, or how to collect from a collection point.
  • Sending to same state:
    • Metro – up to 2 business days
    • Country – up to 5 business days
  • Sending interstate:
    • Metro – up to 3-6 business days
    • Country – up to 4-10 business days, depending on lodgement and destination points
  • Free Shipping:
    • Eligible for all products that can be purchased online (excluding TV’s, large speaker systems and small cables under $50) or bulky items that require special courier services.
    • Where available. Limited to mainland Australia.
  • Free Express Shipping:
    • Where available. Limited to mainland Australia. If express delivery cannot be guaranteed we can send by a standard service for no extra cost or via a courier service at an added cost to be determined on a case by case basis.
    • Not available on items over 10kg or bulky items that require special courier services.
  • If ordering during Christmas season, please refer to the Christmas cut off dates for you delivery.


  • “30 Day Returns” refers to our 30 day return policy. Full refund is limited to new items under $1000.
  • Excludes Limited Edition, Special Collection, Sale and Promotional items, Open Box items and Trade-in items – exceptions to these terms are at our discretion.
  • Store Credit applies to returns above $1000.
  • All goods that a customer wishes to be returned must be in an “as new” condition with all packaging and accessories returned and undamaged and unopened.
  • Items that have been opened will only be eligible for Store Credit.
  • If the item or packaging is deemed to be damaged we reserve the right to only offer Store Credit, less a 25% restocking fee.


  • We will match any Australian authorised retailers. This excludes Kogan, Amazon and Catch and other “grey importing” businesses.
  • Must be in stock.
  • Not to be combined with any other offer.
  • Contact us via chat to apply for Price Guarantee. 


Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. 
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Premium Sound reserves the right to review, change or modify existing these Terms and Conditions due to external market factors or other extenuating circumstances.

This Privacy Policy governs the manner in which Premium Sound collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.premiumsound.com.au website (“Site”). This privacy policy applies to the Site and all products and services offered by Premium Sound.


Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an ordersubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Premuim Sound collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalise user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    • The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Premium Sound has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at admin@premiumsound.com.au